Users may request order modification/cancellation only before the Shipment Confirmation is sent; once shipped, cancellation requests are not accepted.
Cancellation and Return Policy
UPDATED: 13TH DECEMBER 2024
1. Order Cancellation Window
2. How to Cancel
To request order cancellation, Felisha asks users to contact immediately with order number via ecom@felisha.in or +91 8928098730.
3. If Felisha Cancels
If Felisha cancels an order after payment is processed, it will notify by email and issue a full refund to the original payment method within 5–7 business days.
4. Returns/Exchanges Overview
"No Returns, Only Exchange" — no returns/refunds are offered, only product exchange, subject to conditions.
5. Exchange Conditions
High level requirements:
- Product must be unused/unworn/unwashed, original condition with tags attached
- Original packaging (including boxes) must be intact/undamaged
- Request must be initiated within the timeframe specified in the Return/Refund Policy
- Proof of purchase must be provided
6. Non-Returnable / Non-Exchangeable Items (Hygiene/Safety)
The following items cannot be returned or exchanged:
- Opened cosmetics
- Used/opened skincare products
- Products with broken seals
- Items marked non-returnable/final sale (unless defective/damaged on delivery)
7. Defective, Damaged, or Incorrect Items
Customer must contact within 48 hours of delivery with photos/videos; do not use/open further; upon verification, Felisha will provide a replacement or refund.
8. Statutory Rights
Felisha states nothing in the terms/Return & Refund Policy limits statutory rights under the Consumer Protection Act, 2019.