Felisha states it is committed to protecting personal data in accordance with the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025, and that data collection/use/storage/processing is governed by its Privacy Policy.
Privacy Policy
UPDATED: 13TH DECEMBER 2024
1. Data Protection Compliance
2. User Rights (DPDP)
Right to access, correction, erasure, grievance redressal, and nomination.
3. Consent Management
Using the platform provides "free, specific, informed, and unambiguous consent" to process personal data for purposes in the Privacy Policy; consent can be withdrawn via a mechanism as simple as the one used to give consent (but may limit platform features).
4. Data Breach Notice
In the event of a personal data breach, Felisha states it will notify the user and the Data Protection Board within 72 hours of becoming aware of the breach.
5. Data Retention & Security
Felisha states it implements reasonable security safeguards, maintains audit trails for at least one year from date of collection, and retains personal data only as long as necessary for the purpose collected or as required by law.
6. Privacy Contact
Data Protection Officer contact is provided as: ecom@felisha.in.
7. Chat Records
Chat conversations "may be recorded and stored for quality assurance, training, and dispute resolution purposes."
8. Electronic Communications
Users consent to receive electronic communications (email/SMS/push), can opt out of promotional communications (not transactional/administrative).
Contact Information:
E-mail:
ecom@felisha.in